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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
6mo
Hey guys who work in a or or provide support for hosting: if I open a support ticket about an issue, and the issue is resolved an hour later without a response to my ticket, what's the Etiquette here? Should I close the ticket as resolved without waiting for an answer? Or does that mess up your quotas or workflows or whatever? Is it impolite to close my own ticket when I notice the problem is fixed without waiting for your response? Am I taking away the satisfaction you get from closing a ticket? Or am I just making your life easier by saving you from dealing with yet one more customer.
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André Polykanine @menelion@dragonscave.space
6mo
@fastfinge I'd close the ticket buth obligatory with a note like "Thanks, issue fixed".
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
6mo
@menelion That was my first thought. But I wonder if places like this measure the performance of the support staff by number of tickets closed. So if they fix a big issue, maybe letting them close a bunch of the related tickets would give them a boost to whatever nonsense corporate performance metrics there managers force on them?
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