Note by @fastfinge

@RegGuy @menelion That's true. And I guess any well-run place (and mine seems to be) isn't going to do nonsense like "Dave answered 68 tickets last shift, while Joe only answered 22! We should put Joe on a performance improvement plan." Any locally owned and run place with there own building filled with racks of servers that sells directly to highly technical customers isn't going to treat the staff like frontline consumer telephone support. Or at least they'd better not.