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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
So I seem to be on a bit of an testing kick. A non-critical product I needed (some replacement filters for an air purifier) was available at the best price from a website I really didn't want to deal with right now. So I put the order in via innosearch.ai. I'm mostly suspicious because the marketing is so polished; I've come to distrust well-marketed products. On the other hand, if innosearch makes it possible for me to spend less money on Amazon, and makes distributing my shopping dollars to other places more practical, it's a net ethical win. If I get entirely the wrong thing, or nothing at all, it won't break me. I'll keep this thread updated with my experiences.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
Update on : two days later, I have the order confirmation email, but no delivery or shipping info, or even a delivery estimate. I'm not impressed so far. However, it's way too soon to make a final judgement. I will contact support on Monday if I haven't gotten any updates.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
Continued updates on my innosearch testing: I have still heard nothing. I submitted a support request via the contact us form just now.
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Jeremy Janzen @jeremyjanzen@mstdn.ca
1y
@fastfinge Hopefully they have actual humans working there. I have little faith in AI. Have you found a backup source for the filters if they can't deliver?
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
@jeremyjanzen Yeah. I just need to borrow a sighted human to help me deal with an inaccessible checkout process. It’s not urgent until allergy season starts so I’ll give them a few weeks.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
I heard back from support promptly. They’re investigating.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
continue to follow up. Apparently the seller is back ordered. However, it seems innosearch is doing AI right: lots of qualified human oversight when needed. If I had ordered directly on the seller’s inaccessible website, the product would still be back ordered. Worse, I might not even be able to contact the seller and figure out what’s happening, depending on how accessible the contact form is. It’s worth using innosearch just for the time savings of having them deal with it, so I don’t have to.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
So emailed me today to let me know they found another seller for the item, and asked if I wanted them to order it from there instead. I suspect I know what seller they're talking about, but that seller only ships to the United States. I said sure anyway, so let's see if they can get it to me. This feels more like having a personal shopper than an AI; I'm not complaining!
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Brandon @serrebi@tweesecake.social
1y
@fastfinge Your story gets more interesting every update. Wonder if you'll get your item. I've recommended them to a few people, because it seems they want to come up with something useful to me, and the combining of retailers is a nice benefit.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
@serrebi The item I ordered is a replacement filter for a model of air purifier that's no longer manufactured. If I could've easily gotten the item off Amazon Canada, I would have. So if I actually get the item, and it's the right thing, it'll be a huge win for innosearch. And a justification for why I should use them for all my orders. Honestly, if I get an item, and it's incorrect, I'll still give them a second chance and order something slightly easier. It's just if I never get anything at all that I'd jump to not recommending them based on this first experience.
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Martin @mcourcel@allovertheplace.ca
1y
@fastfinge The heck is innosearch? You find the oddest things.
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🇨🇦Samuel Proulx🇨🇦 @fastfinge@interfree.ca
1y
@mcourcel www.innosearch.ai
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